Terms & Conditions

THESE TERMS & CONDITIONS GOVERN THE USE OF WWW.LUXEHAMPEREMPORIUM.AU AND THE PURCHASE OF ANY GOODS AND SERVICES FROM IT.

www.luxehamperemporium.com.au is owned and operated by LUXE HAMPER EMPORIUM (ABN 71 789 078 578). When we say “you, your” etc, we mean the person using our site. When we say “our, we, us” etc, we mean Luxe Hamper Emporium. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions.

Prices and Payment

You agree to pay for all products and services you order. Prices given on product pages exclude delivery (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment by Visa and Mastercard. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.

Ordering

You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum orders sizes apply, if you have large requirements, please contact us directly by emailing us at sara@luxehamperemporium.com.au For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address and payment details. We do not share personal information. You should receive a message on screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing sara@luxehamperemporium.com.au 

Shipping 

Luxe Hamper Emporium offers a next day delivery service across Canberra and Queanbeyan or a pre-selected delivery date. The cost of metro Canberra and Queanbeyan delivery is $15.00. Rural deliveries will incur an additional fee. This is subject to change and will be updated on our website as the changes occur. Our delivery times are AM or PM.  Please note we are not able to guarantee delivery at a specific time of day. If you require a specific delivery time please pre-arrange in advance.  Deliveries going to a locked apartment building will need the recipient's mobile number to arrange a delivery time frame with them as we are unable to enter a secure building as such and there is no safe place to leave them. If the recipient is not home the delivery will be taken back and the customer will need to arrange a pick up time or a redelivery fee will be applied. Please ensure the recipient knows they are getting a delivery that day and will be available on the day to receive delivery. If you have ticked the “please leave delivery unattended” box we will leave the delivery at the front door and a photo of proof of delivery will be taken.

Authority to Leave

Please comment YES/NO at checkout.

By saying YES you understand and agree that this authority to leave gives us and our delivery company permission to leave your order unattended by the front door or as per your instructions. We and our couriers will be released of all responsibility and liability for the orders once we leave the goods unattended. A photo will be taken for proof of delivery.

Refunds and cancellations

We are  unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will be at an additional cost. For advance orders, a cancellation must be made 24 hours in advance if necessary. Cancellations can be made by emailing  sara@luxehamperemporium.com.au 

Liability and general matters

We are not liable to you for any consequential, indirect, special, punitive, remote or incidental damages or for any loss of profit, loss of data, loss of goodwill, loss of business, loss of opportunity, increased financing costs, or any failure to realise anticipated savings or any type of commercial or economic loss. All goods supplied to you come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied to you fail to meet a consumer guarantee under the Australian Consumer Law. Nothing in this document excludes, restricts or modifies any condition, guarantee, warranty, right or liability protected by law to the extent that such exclusion, restriction or modification would render this document or any provision of this document void, illegal or unenforceable. Save for in relation to claims you make under the Australian Consumer Law, the maximum amount we will be liable to you in connection with any claim (or claims) you make in relation to your use of our sites and buying products from us is limited in aggregate to the amounts you have paid us for the provision of goods or services. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise. You own the intellectual property rights in the data you provide us. We own (or have rights to use) all other intellectual property existing in and developed in connection with this site. You have no rights to use in any way any of our intellectual property including but not limited to using, copying, embedding (in another website) any design, text, marks and graphics appearing on our site. These terms and conditions may be amended from time to time and it is your responsibility to appraise yourself of the current version applying to your orders by checking this site for the latest version of this document. This site may contain links to external websites that are not operated by us and you agree that no representations or warranties are made by us in connection with those links and that we have any responsibility or liability for those websites and that the provision of the links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites. If any provision of this document is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. Headings are for reference purposes only and do not form part of this document. Any failure to act on a breach by you or others doesn’t waive the right to act on subsequent or similar breaches. All sections which by their nature are intended to survive termination of this document will be deemed to survive. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and the jurisdictional selection provision above does not apply to any claim you may have under the Australian Consumer Law. If you need further assistance please contact us on sara@luxehamperemporium.com.au